Hippo Books purchase on Amazon.com

 

On March 18, 2015, I placed an order with hippo_books for a book described as “Used – Very Good”. This was our first order from Hippo Books, a huge seller, based in Toledo, Ohio. The most important thing is that the book they sent to me is in “Very Good” condition, as described in their listing. Because of that, I will be happy to order from them in the future, if they have what I am looking for, in the condition I want it and at a good price.

They shipped the book to our Receiver in Miami, FL, via DHL GlobalMail, which is my second choice (after USPS) for books sent via $3.99 Standard Shipping. They claimed that the package was in the hands of DHL GlobalMail on March 19th. That is what their system showed their Customer Service people, but that was not the case.

As you can see from the information from the DHL GlobalMail tracking web site, DHL GlobalMail did not receive Electronic Notification from Hippo Books until Sunday, March 22, 2015. The package was probably in the hands of DHL GlobalMail on March 23rd or 24th, since it arrived in the DHL GlobalMail facility in Orlando, FL on March 26th.

From:
TOLEDO, OH 43607
UNITED STATES
To:
MIAMI, FL 33122
UNITED STATES

Mar 30, 2015

6:56PM ET

  1. Miami, FL, US

    Arrival at Post Office

    9:50AM ET

  2. Miami, FL, US

    Out for Delivery

    9:40AM ET

  3. Miami, FL, US

    Sorting Complete

    4:07AM ET

  4. Miami, FL, US

    Arrival at Post Office

    2:52AM ET

  5. Miami, FL, US

    Arrived USPS Sort Facility

  6. Mar 28, 2015

    4:34AM ET

  7. Orlando, FL, US

    Tendered to USPS

  8. Mar 26, 2015

    11:03PM ET

  9. Orlando, FL, US

    Processed

    9:56PM ET

  10. Orlando, FL, US

    Arrival DHL eCommerce Facility

  11. Mar 22, 2015

    2:39PM EDT

  12. Electronic Notification Received

I cannot imagine that employees of Hippo Books would lie to me, intentionally, about the date the book was actually shipped from their warehouse. I believe they told me that it went out on the 19th because that was what their system showed them.

On Amazon.com as I write this post, they show that hippo_books has received 14,946 feedback ratings during the past 30 days and that 94% of those ratings are “Positive”. Considering that they probably ship thousands of books from their warehouse, every day, I believe that is excellent.

Their rating with the Better Business Bureau (BBB) is “F”. Normally, I try to purchase from companies with an “A+” BBB rating, but the rating for Hippo Books is only based upon 32 complaints, which is a tiny number, considering the number of sales Hippo Books makes on Amazon and on other marketplaces where they list the books they have available.

I gave hippo_books a “Positive” feedback on Amazon for this transaction.

One thought on “Hippo Books purchase on Amazon.com

  1. Bruce

    At least you got a tracking number. I ordered 9 days ago and still don’t have a tracking number from them. They claim the book was shipped the day after I ordered it, I haven’t received it yet.

    Reply

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