The “bottom line” for our family, after receiving the two (2) pairs of glasses we ordered for Pilar and Melissa, on October 21, 2016, is that Pilar said that on a scale of 5, where 5 is perfect, this purchase was a 10. Pilar and Melissa are very happy with the glasses they received from ZenniOptical.com
I now believe that few Optical Laboratories in the world have the extremely high QC (Quality Control) standards that Zenni Optical has.
When you are on the ZenniOptical.com web site, placing your order, after you specify the Frame you want, and you enter the information about your Prescription, you will see several options for the lenses. I suggest that you select, as we did, the lenses the ZenniOptical system suggests to you, for that combination of Frame and Prescription. We did that and the lenses are excellent.
We placed our order on the ZenniOptical.com web site the afternoon of Friday, October 7, 2016 and paid $2.50 additional, for Priority Shipping, to our Receiver/Forwarder in Miami, Florida, USA. The package from Zenni was Out for Delivery in Miami, 8 days later. The glasses were sent from Miami, to our house in Colombia, in a carton with 2 books for Melissa and was delivered to our house 6 days later. On their web site, Zenni Optical shows 10 – 14 days, for Priority shipments to addresses in the USA. Our package was delivered in Miami in 8 days.
This is the first time we have ordered eyeglasses online and from ZenniOptical.com but it will not be the last time we order from ZenniOptical.com We had purchased Single Vision glasses for Melissa, 2 years ago, in a local optical store. They have a Plastic frame and they are perfect. Melissa needed a stronger prescription. Approximately 6 months after Melissa’s glasses were purchased, Pilar went to an Optometrist, in that same optical store, for a prescription and then she ordered glasses from the same optical store. They had 2 qualities of Plastic frames. Pilar told the woman she wanted the higher quality frames, which cost approximately USD $10 or $15 more, than the less expensive frame. Pilar’s prescription is for Bifocals. Pilar has had horrible problems with the Plastic frame, and the lenses scratched, although she tried to be gentle with them, when cleaning them. I suspect the woman in the optical store sold Pilar the lower quality, lower cost frames, although Pilar told her she wanted the higher quality frames. Two purchases, in the same optical store, but with very different results. I wonder if Pilar’s lenses were made in the same optical laboratory where Melissa’s lenses were made.
I now believe that the QC (Quality Control) in the Optical Laboratories that actually make the prescription lenses, and install the lenses into the frames, is frequently very bad. Also, in the Prescription that Pilar received, the “P.D.” (Pupillary Distance) the Optometrist put on the prescription was apparently far from correct. Before ordering from Zenni, we printed out the measuring tool from the ZenniOptical.com web site and that measurement for “P.D.” is what was submitted to Zenni Optical for Pilar. The measurement with the Zenni tool was correct.
Melissa selected a Rimless Frame ($27.95 glasses) and obviously those are the most fragile style of eyeglasses one can order, so the durability remains to be seen. They are very nice. Zenni Optical even included a Tool Kit, in case one needs to make adjustments or change the lenses, which they show how to do on their web site. Stainless Steel Spring Hinge Frame with Polarized Magnetic Snap-on Sunlens 348112 The URL is http://www.zennioptical.com/348112-stainless-steel-spring-hinge-frame-with-polarized-magnetic-snap-on-sunlens.html
Melissa has Myopia and Astigmatism, which is Hereditary on my Father’s side of the family. Her Myopia increased and she needed a stronger prescription. The Zenni web site recommended a $9.00 upgrade, which we selected, for “Lens: 1.59 Polycarbonate Single Vision”.Those are the most Impact Resistant lenses Zenni Optical sells and they recommend them for Rimless glasses (which is what Melissa selected) and for glasses for children. The Optometrist had specified Anti-Reflective coating, and we specified that for Melissa’s glasses and for Pilar’s glasses. That upgrade was $4.95 for each pair of glasses. “AR Anti-Reflection Standard anti-reflective Coating”. The next time we order from ZenniOptical.com I am also going to specify a 10% Amber or Yellow Tint, to reduce glare when looking at computer displays, etc. That is a $4.95 option on each pair of glasses.
When we began looking at the ZenniOptical.com web site, I wasn’t sure whether Pilar and Melissa would order Metal frames or Plastic frames. Metal frames are the most durable frames. To get a combination of Durability and not risk the possibility of allergy problems, I suggested that if they chose metal frames, they look at the Stainless Steel frames, which is what they selected. If they had chosen Plastic frames, Zenni Optical Customer Service responded to my email question, about which Plastic Frames are the most durable and told me that their frames made from TR90 Plastic are the most durable.
Pilar selected a Half-Rim Frame ($19,00) glasses. Half Rim Stainless Steel with Polarized Magnetic Snap-on Sunlens. 581121
The URL is http://www.zennioptical.com/581121-half-rim-stainless-steel-with-polarized-magnetic-snap-on-sunlens.html
Before our next order from ZenniOptical.com, we will get a new prescription for Pilar (we used an old prescription for her glasses) and we will get the other number for Melissa, the Optometrist put the CYL numbers down, but she put zero for the Axis and the ZenniOptical.com web site requires both numbers for Astigmatism correction), so they can add correction for Astigmatism. Also, some Zenni Optical frames come in 2 or 3 sizes and it is important to try to get the proper Frame size.
Standard Shipping to addresses in the USA is $4.95. We upgraded to Priority Shipping, which was $2.50 additional. The shipping charge is for the entire order, if there is more than one pair of glasses.
After applying a discount code, the total cost of our order was USD $82.02.
Pilar uses Bifocal lenses and that was a $17.00 upgrade. “1.50 Bifocal (with a line)”. In the tracking of the order, Pilar’s glasses had 4 QC (Quality Control) checks and Melissa’s had 2 QC checks. I assume that is because Pilar’s lenses are Bifocals and more complicated. We placed our order on a Friday afternoon and Melissa’s glasses were finished on Saturday. I believe they work 1/2 day on Saturdays. Pilar’s glasses were finished on Monday and 5 days later, on Saturday, the USPS Tracking web site showed them “Out for Delivery” in Miami, FL, USA.
Zenni includes Anti Scratch protection, free, on all of their glasses. And UV protection.
I read a lot of reviews on the Zenni web site and watched some YouTube video reviews. The next time Pilar and Melissa order glasses, I am going to order a $6.95 pair of glasses and have them made with non-prescription lenses and tinted Grey, 80% so I can use them for sunglasses. Among the 86 reviews about those $6.95 glasses, for the half-rim metal frame I chose, about 5 or 6 people compared them to glasses they had paid $300 to $500 for, in the USA. Also, there seem to be fewer people who had problems with the lenses Zenni made for them, than what they had received from Optical places in the USA. For the $27.95 Glasses Melissa chose, one person wrote s/he is an Optometrist and had been wearing the rimless glasses from Zenni for 2 years. Now, ordering with a new prescription and reordering from Zenni. Anyone who has had to have glasses remade, because the lenses are incorrect, I suspect will do better, the first time, with Zenni. This is the Frame I will get for my non-prescription sunglasses (I had LASIK surgeries in 1997 and no longer wear prescription lenses). Lightweight Metal Rectangular Eyeglasses 461821 This is the URL: http://www.zennioptical.com/461821-metal-alloy-stainless-steel-half-rim-frame.html#reviewSec
The ZenniOptical.com web site shows how to do many adjustments and if one breaks the frame and they still have that model available, one can buy the frame without the lenses for 1/2 price and they show how to replace the lenses in different types/styles of frames. I think they will send replacement nose pieces, screws, etc., if they are needed.
One woman who did a YouTube video review said that she ordered 4 pairs of glasses and after she received them, she realized that the prescription she had submitted to Zenni was her old prescription. I forget whether or not Zenni made the new lenses for free or charged her. So, if one has a problem and is in the USA, they can send them back to Zenni for a refund or credit (partial or full) or have them remade or whatever works best.
I remember the last pair of glasses I had made when I lived in Texas. After I got them, I had problems. I called the office of my Ophthalmologist and was told, “that’s common, try them for a week or so and if you still have problems, call us for an appointment”. When I went to their office for an appointment, they checked the new glasses and they found that the Optical Centers of the Lenses were not in the Center of the lenses. When I went back to the Optical store (Texas State Optical) the woman told me, “there are Quality Control checks” and I told her, “well, in this case, the Quality Control was worthless”. They remade the lenses for me and then they were fine. I now believe that is an extremely common experience,, especially with high Myopia and Astigmatism, Also, occasionally, Optometrists do not give the patient the correct prescription. An example of that is the incorrect P.D. in the prescription Pilar was given.
Some of the Reviews I read on the ZenniOptical.com web site said the people had more problems with difficult prescriptions they purchased in far more expensive brick and mortar optical places than they did with the glasses they bought from Zenni Optical. Some mentioned the glasses they bought from ZenniOptical.com cost 90% less than the glasses they had purchased in a brick and mortar Optical store. Quality Control is one key issue. The other is having the correct prescription.
On the surface, one might assume (incorrectly) that going into an expensive Brick and Mortar Optical store would result in fewer problems, so it seems incongruous that I now believe the truth is that there are probably a higher percentage of Zenni Optical customers who receive trouble-free prescription glasses, than do people who purchase them in expensive brick and mortar stores, as I did before I had LASIK surgeries. The difference is apparently faulty QC (Quality Control) in many of the laboratories that make prescription glasses for Brick and Mortar Optical stores.
I watched a YouTube video made by a woman whose husband had photochromic lenses. They were outside shoveling snow in 9 F. weather and it was sunny. After they went back inside their house, his lenses never turned completely clear. Her lenses did turn completely clear. She contacted Zenni Customer Service and explained the problem with his lenses. They gave her an RA (Return Authorization) number and they had her give them the information for his prescription, at that time, so they could begin making replacement glasses for him, before they got the glasses with the problem lenses back. She was going to send his glasses back to Zenni later that day or the next day.
One thing I noticed, when I was waiting with Melissa for her appointment with the Optometrist in the Optical Office on October 6th: A boy was being helped by the clerk to select a frame for his new glasses. I think she showed him approximately 6 frames to try on. I suspect that when one goes into a Brick and Mortar store, to look at frames, the clerks and the patients only have the time and patience for 6 to 12 frames. After that, there would probably be too much confusion and a lack of time. On the ZenniOptical.com web site one can look, in a leisurely way, at a huge variety of frames and select the one they like the best.
Frame Size is a variable I didn’t know about when we placed our order. Melissa had a Plastic Frame that has been trouble free and I suspect that if she had ordered a Plastic Frame from ZenniOptical.com (she didn’t, she ordered a Rimless Stainless Steel Metal Frame from Zenni) that the numbers printed on the Temple would have been helpful in selecting another Plastic frame. Pilar’s glasses were bad (purchased from the same Optical store 6 months later) and they replaced the Temples, about 6 months ago, or more, so probably the Frame Size numbers for her frame shown on the Temples wouldn’t have been useful. I think from reading Reviews on the Zenni web site it is mostly the width of the frame that matters. Some frames are available in 2 or 3 sizes.
A childhood friend in the USA wrote me that he has 2 pairs of very expensive metal frames. One frame he’s had for about 20 years and the other frame for about 10 years. Every year or 2, he gets a new Prescription and then he goes to Costco, to have the old lenses replaced with new lenses and new nose pads put in. From what he wrote, frequently, the new lenses are wrong and must be remade. I suspect there are a lot of lenses being remade…
Zenni ships to more than 80 countries.